Refund Policy

Last updated: 12.29.25

 

At Tallulah Farm, we take great pride in providing high-quality, handmade baked goods and farm products. Due to the nature of our items, please review our refund policy carefully before placing an order.

 

All Sales Are Final

Because our products are perishable and made fresh, all sales are final. We do not accept returns or exchanges.

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Order Issues & Quality Concerns

If there is an issue with your order, we want to make it right.

Please contact us within 24 hours of pickup or delivery if:

• You received an incorrect item

• An item is missing from your order

• There is a quality concern related to freshness or preparation

Each concern will be reviewed on a case-by-case basis. When appropriate, we may offer:

• A replacement item

• Store credit

• A partial or full refund (at our discretion)

 

Missed Pickups

• Orders not picked up within the selected pickup window may be forfeited without refund.

• We are unable to hold perishable items beyond the scheduled pickup date unless prior arrangements are made.

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Cancellations

• Orders cannot be canceled once production has begun.

• Pre-orders and holiday orders are non-refundable.

• If an event or pickup is canceled by Tallulah Farm, customers will be issued a refund or store credit.

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Allergies & Personal Preference

• Refunds will not be issued due to personal taste preferences.

• Customers are responsible for reviewing ingredient and allergen information before purchasing.

• Tallulah Farm cannot guarantee an allergen-free environment.

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Weather & Unforeseen Events

In rare cases of severe weather or circumstances beyond our control, we will communicate any changes to pickup or delivery and provide appropriate solutions.

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How to Contact Us

To report an issue, please contact us with your:

• Order number

• Description of the issue

• Photos (if applicable)