Pickup & Delivery Policy

At Tallulah Farm, all of our baked goods and specialty foods are made fresh to order. Because of this, we operate on a structured pickup and delivery schedule with strict cutoff times. Please read the following policy carefully before placing your order.

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Placing an order through our online store constitutes agreement to this policy.

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Made-to-Order Timeline

All Tallulah Farm products require 8–36 hours of preparation time, depending on the item.

Because of this, orders placed after the stated cutoff times will NOT be eligible for that week’s pickup or delivery window, regardless of checkout selection.

Orders placed late will automatically roll over to the next available pickup or delivery date, if applicable.

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Delivery Policy (To Your Door)

• Delivery Day: Wednesdays only

• Delivery Fee: $10

• Order Cutoff: Monday at 12:00 PM (noon)

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Important Notes:

• Orders must be placed AND fully completed by Monday at 12:00 PM to qualify for delivery that same week.

• Orders placed after the cutoff will not be delivered that week.

• Delivery is available only on Wednesdays and only within our designated delivery area.

• Delivery fees are non-refundable once an order has entered production.

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Free Pickup Policy

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Wednesday Pickup Options

Pickup Locations:

• Oxbow Meats – Lawrenceburg, KY

• CASA of Lexington Building – Lexington, KY

• Tallulah Farm – Lancaster, KY​

Order Cutoff: Monday at 12:00 PM (noon)

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Friday Pickup Options

Pickup Locations:

• Morley’s Backyard – Danville, KY

• Tallulah Farm – Lancaster, KY​

Order Cutoff: Wednesday at 12:00 PM (noon)

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Pickup Notes:

• Pickup times will be provided at checkout or via confirmation.

• Orders not picked up during the designated window may be forfeited without refund.

• Tallulah Farm is not responsible for orders left unclaimed after the pickup window closes.

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Late Orders & Customer Responsibility

It is the customer’s responsibility to:

• Select the correct pickup or delivery option at checkout

• Place orders before cutoff times

• Review confirmation details carefully

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Tallulah Farm is not liable for:

• Orders placed after cutoff times

• Incorrect pickup or delivery selections made during checkout

• Expectations of same-week service when orders are placed late

 

No exceptions can be made once an order has entered production.

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Order Modifications & Cancellations

Because our products are made fresh:

• Orders cannot be modified or canceled once production has begun

• Refunds are not issued for missed pickup windows or late orders

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Questions & Additional Information

You’re always welcome to reach out through our listed contact methods before placing your order if you have questions about timing.

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Our Commitment

This system allows us to:

• Maintain quality and freshness

• Reduce waste

• Serve more customers consistently​

 

We truly appreciate your understanding, patience, and support as we continue growing and offering new ways to serve you.